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NETWORK OPERATIONS CENTER FEATURES
Environment
Precision-controlled air conditioning systems protect and
cool mission-critical servers and equipment in the Network
Operations Center. The facility is controlled by York™
quad-compresser / dual-blower redundant systems. These
systems provide a virtually dust-free and particle-free
computing environment, with temperature, humidity, and
air-quality regulation.
Security
Restricted access to the Network Operations Center is
monitored by qualified personnel 24 hours a day, every
day. Visitors and clientele are only allowed on-site if
escorted by Network Operations Center staff. The entire
Network Operations Center is monitored, ensuring prompt
response and thorough coverage to fire or security alarms.
We supply all our Network Operations Center customers with
advanced firewall, encryption, intrusion detection and
other security measures.
Failsafe Power
Supply
Our Network Operations Center currently has 800amps 480V
(3200amps 110V) 3-Phase power currently available from
PP&L™ (Pennsylvania Power & Electric). The
facility is backed up and protected by UPS
(Uninterruptible Power Supply) systems on each individual
rack, as well as a facility-wide APC Silcom™ (http://www.apc.com)
500KVA Enterprise UPS. In a very rare case of utility
outage, our Cummins™ 250KW deisel generator starts
automatically, taking over for the UPS systems and
supplying all necessary power for the facility. The
generator interfaces to the power grid thru a
Cutler-Hammer™ automatic transfer panel. The generator
is powered by a 500 gallon fuel tank, capable of running
without refueling for approximately 80 hours.
Backup Systems
Automatically provides backup data services to all shared
hosting solutions clientele. Services are also optionally
available to all dedicated and co-location clientele.
Utilizes backup hard drives on each individual server to
store backups. Linux systems store zipped copies of server
system files and client data files, for simple server
rebuilding. Windows™ NT/2000 servers store full image
backups (identical copy of operating system and data at
time of backup), for full system restoration. Off-server
and off-site backup services are available as well.
24x7x365
Monitoring
The Network Operations Center uses industry-standard SNMP
(Simple Network Management Protocol) and provides
round-the-clock monitoring of all hardware, including
routers, switches, UPS systems, and servers. The Network
Operations Center also monitors power, environmental
factors (such as temperature and humidity), generator
status, and network connectivity. All critical
services/ports can be monitored, including FTP, HTTP, SMTP,
HTTPS, SSH, TELNET, and POP3. We provide network
monitoring of the Local Area Network, Internet
connectivity (all routers, switches, and wiring), and the
Internet backbone via MRTG. Our close and constant
communication with our upstream backbone providers ensures
that our customers have constant access to
high-performance Internet connections. Failure on any
monitoring service results in audible alarms, LAN
messages, and alerting our staff paging system. We offer
remote cold boot hardware for dedicated server and
co-location clients, with private, password protected, web
based access.
Hardware
The Network Operations Center utilizes ONLY top name brand
hardware. The network is centered on a Cisco™ GSR12000
Border Routers, and Cisco 7206VXR Core Routers, connecting
via Gigabit Ethernet to the Hewlett Packard™ Procurve™
4108GL & Cisco™ Catalyst™ primary switches.
Hewlett Packard™ Procurve™ managed switches comprise
the power and stability of the network, operating at
100mbps switched ethernet speeds. Hardware utilized in the
facility is comprised of name brands, including the
following: Intel™, Asus™, Abit™, AMD™, 3Com™,
Hewlett Packard™, Adaptec™, Cisco™, Tekram™,
Kingston™, Micron™, Crucial™, IBM™, Maxtor™,
Western-Digital™, Seagate™, Quantum™, Fujitsu™,
Realtec™, Belkin™, & Lucent™. APC™, Tripp-Lite™,
Compaq™, & Liebert™ UPS Systems provide the power
backups, along with a Cummins™ generator system.
Facility monitoring is provided by a Panasonic™ WD-500
Digital Video System over Sony™ & Panasonic™ CCTV
cameras.
Software
The Network Operations Center utilizes the Red Hat™
Linux operating system on the majority of servers present.
Red Hat™ Linux is a highly configurable system, and well
known for speed and stability. Red Hat™ Linux servers
have been documented to remain operating for up to one
year at a time without even requiring a reboot. The Apache™
Web Server nicely compliments the Red Hat™ Linux
Operating System. The majority of remaining servers
operate on the Microsoft™ Windows™ NT/2000/2003
operating systems, with Internet Information Server™ Web
Server. Microsoft™ Windows™ NT/2000/2003 provides a
system that simplifies database, application, and visual
effect programming. Soltech Inc. also supports FreeBSD™,
Mandrake™, Slackware™, Turbo Linux™, & Debian
Linux™.
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