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FAQ
Do you offer
24 / 7 technical
support?
Yes, we offer 24 / 7 technical support via Email.
Please use our contact form : Contact
How long does it take to get
my domain working?
It will take 24-48 hours after you order your new domain or make
the DNS change with your registrar.
What kind of Technical Support do you provide?
We will answer, help, fix any problems related to your web
hosting account. We provide technical support
for added features and 3rd party software for a fee.
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Can I transfer existing
domain name to your Hosting servers?
Yes, just be sure to specify that you are requesting a transfer
and NOT a new domain. You should keep the service with your
current provider while waiting for domain registrar to complete
the transfer process. We will provide you with a temporary URL
address so you can mirror the site on our server. All email and
web pages will still be accessed from your current site. When
your domain registrar announces the completion of the transfer
there is a 24- 72 hour propagation period where visitors could go to
either site. At the end of the 72 hours you should contact your
previous host to have them delete the old domain from their
records and update their DNS record.
How do I transfer my domain name to your Hosting without downtime?
To avoid downtime, please follow these procedures:
1) Sign up an account using our online order form and it will be
setup within the same business day. We will email you an
"Account Setup" letter which will include login so you
can upload your files to our server. We will provide a
temporary URL to upload your files to our server
pending propagation of DNS.
2) After you're done uploading your files, contact your domain
name registrar and have your domain name pointed to our DNS below:
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Primary
NameServer:
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ns1.websitetree.com
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Secondary
NameServer:
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ns2.websitetree.com
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3) Now, be patient. It will take about 48-72 hours for your
registrar to update their DNS. Once it's updated, your domain
name will point to your website that you have with us
automatically.
4) After you or we confirm that your website is pointed to our Hosting, go ahead and cancel your account with
your previous hosting company.
*Contact
us for
details.
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